Archive for the ‘On shore outsourcing’ Tag

Top Five Reasons to Outsource…Domestic

There’s talk of how outsourcing would make sense. It’s not huge, but it’s out there and it’s gaining a bit of steam.

So what would the top five reasons to outsource domestic be? The same as doing it offshore, it’s just that now you can afford it.

Here’s a short list as to what the benefits are to using an on shore solution.

BPO

BPOs are big honkin call centers meant for the big boys

1. Lower cost for operations – Face it, hiring an employee will cost you thousands even if they are minimum wage. The load pushes it up even higher and that just doesn’t cut it for 8 hours. Especially if you need the coverage for more than that. Having someone sit around that is only 8 hours and not necessarily producing that whole time is just not justified.

2. Able to focus on core functions – Virtual Assistants are great for one person operations, virtual reception, Live Chat and email interactions are great for small businesses that want to continue to focus on doing what they do best. (Doctors, Lawyers, Service providers, I even know a guy that uses outsourcing to sell his cigarette alternatives) Think about this if you’re tied to your phones right now, this is a way to get away from them and not be tied to our business, but it can be tied to you. You deal with the intel at your discretion, not the prospect or suspect.

3. Freeing up internal resources – Instead of having the receptionist tied to a desk and hiring another office person, why not have a virtual receptionist take care of the appointment setting and other non-core functions of the office (things that can be handled outside the immediate office) while the receptionist focuses on customer care, and assisting with other office functions. (Filing, follow up, proactive response rather than reactive)

4. Some companies can realize the benefit of re-engineering their processes while having a service like this in place; Even the little guys need breathing space to really see what’s going on. So, why not have an outsourcing company do some of the work for you, when the time comes to take that particular process back there will be other processes still needing to be covered.

5. Convenience – Do you really like having to answer your phone 24/7? Do you like missing your chat and missing a sale? Is it worth the lack of customer service when you’re sick that no one ever gets to them and interacts with them live? Why would you sacrifice that? I know a lot of people that have already told me that their customers know sometimes if the phone isn’t answered they’re busy…really? You will settle for that when there are opportunities to have someone else that you teach how to answer for you, how to work as if your actual employee, and can give that personalized service that normally only you can provide? You will settle for that?

If you have, you’ve given up your life for a business that owns you. Reminder: The American Dream isn’t to be owned by your business, (or anyone or anything else for that matter) but to own a business and succeed it. Find an onshore solution that can help you with some of your processes and get them off your shoulders. There are more benefits to doing this than I’ve outlined, but these five should get you thinking about doing something different, or we live out the definition of our friend Albert Einstein when he spoke on the subject of insanity.