The three “R”s…

Recently Cory Treffiletti, president and managing partner for Catalyst SF, wrote a quick article on the three “R”s of marketing, and got things back to basics.

To go over them real quick they are; recency, resonance and relevance.

Recency is the amount of time that passed since the last time your particular target market saw or heard from you. Resonance is how you rang in their ear…did you make an impressino? Did you get their attention?

And then relevance…were you what they were looking for? If not at that time, now? Do you still have relevance in their mind?

A lot of times we think everyone should have what we’ve got to offer, and forget that a return on customer is a constant changing or adapting to what your customer or client needs at that time.

I was asked once what my definition of Quality was, after a bit of thought, I answered, “The best possible product or service given to the customer at that moment in time.” It could have been by most terms described as a cowardly answer as it seems to take no solid stance or no real posture to relevancy. I beg to differ though, if you have a mind set to adapt to what your customer wants when they want it, your competitor however strong a brand they may be, may lose that customer or client to you simply because you resonated in their ears a lot more than the familiar brand they are used to and with a product or service that is the one niche they are loking for, Can this be a curse too? yes, let’s be honest you have to have something that everyone will associate you with as far as a brand they can recognize or identify with.

An advantage to being that type of “quality” though, is the ability to adapt to your suctomers needs through constant metrics and testing to see what your market is looking for and giving it to them at that moment in time, There are some Business Intelligence tools that can help with that, and then sometimes it will take a bit more of just watching and listening to the marketplace to see what everyone wants or needs. Get in front of them and make your offering.

All in all though making sure your three “R”s are in order and continual, your business stands to profit the most when everyone knows you have what they want. Driving behavior is the key. If you can effect mass re-programming, you stand to profit well!

Find yours and Keep it Rolling!

Business Development…what is it?

Ok. So ‘ve had this presentation for a bit and felt it was time to put it out there both as a refresher course and a “newbie” course for those that don’t quite get what Biz Dev is.

Here isa link to a presentation that is fairly simple to understand, once I get audio put to it we will do more to get it out to everyone in the business world.

Many think this is elementary stuff, but I’ve been running into too many people that just don’t understand that when times are slow that is when you make your best investments in your marketing, and TRACK THEM! Then you follow your sales through and make sure your conversion ratios make sense, then you do it again. (you know; wash, rinse, repeat as necessary)

Here’s the link: Click here

Once you’ve gotten here,  comment and give me your thoughts on what you think are necessary steps to making business deveelopment really work in our now economy…and be careful, there are a lot of emotions running right now, be critical in your thinking, find facts not feelings.

Where’s the money flowing…

Seth Godin makes a real interesting point on his latest blog; where the money is there you’ll find the people working.

Interesting to me that it starts as an end still and then the means justifies it. (almost sounds like the torture debate going on right now)

Here’s a tag to Mr. Godin’s point; if there is money to be made you can well believe that someone is going to be searching for it.

He wrote that things change around once there’s money to be made in any particluar field. He related it to writers becoming publishers which is the reverse of what was. (When the Writer Becomes the Publisher / Seth Godin – 05/2009)

It would seem pretty logical that once the public wants something, they are willing to pay for it, so what is it that you have that they are willing to pay for? What message can you get across to them to tell them what you have is what they need? Many times I see “the best blah blah” or “Number 1 blah blah in the state” C’mon, do you really think that is going to attract attention? If it does, I’d be pretty surprised. Nowadays it’s just not enough. Mr. Godin back in 2003 made refernece to being remarkable(the purple cow). If you have a pizz,a shop fine, so does almost every other coner strip mall, what makes yours so different?

Here in Las Vegas, NV , a local pizza chain by the name of Metro pizza decided to become the “purple cow” of the valley by holding pizza making classes. Their pizza is great, but now they are the teachers of pizza making, and it’s doing very well. People are paying for classes and more are hearing by word of mouth how great their pizzas are. Do you think they can charge a bit more because of that?

Here’s the bottom line: You have to find the flow of money where it is moving and get in front of it. It’s the one time you want to get run over by the flood. Even if you can’t handle it you’ll have known what is was like and can most likey prepare for it better next time. Pizza makers to pizza making teachers,writers becoming publishers, what else can you think of that would set you apart and find you more income for your business through the right marketing message?

Keep it rolling!

Christmas is Over!

With all the bad statistics of how everyone is worried about how the economy is doing and how the decline in shopping was due to everyone worried about their “Job Security”, hey gang here’s a hint…IT’S A FALSE SECURITY! Anwyay, I wanted to drop thisin for everyonr to think about…wrote it today.

Well, the hardest time of the year is now done!

 

New projects can begin and we don’t have to deal with executives wondering what we’re gonna come up with to drive Black Friday. Not that it was going to help much anyway…We’re in a recession! DOH!

 

I had a couple of really interesting conversations regarding our economy and where they thought things were headed regarding the market and its condition. We all were of the same opinion that if things don’t change soon, we are teetering at the edge of a depression. We also all came to the same conclusion, this particular country is beginning to get out of its comfort zone, and beginning to realize that we are a lot more responsible for our actions than we thought. It was a friend that made me realize that even my meager decisions affect others around me. Guess we all need to take a better perspective on life. Start recognizing that we have a responsibility to the rest of the world, even though we don’t want it, we got it. We need to take care of it.

 

Sure, we don’t want to have to deal with everyone else’s crap, but we started it, we need to finish what we started. This means that the next nuts we vote into office will understand this “bi=partisan” stuff has to end, and they need to do things to the people’s satisfaction. I don’t mean just for the blue collar, or just the white collar, not just the rich or the poor. They need to get it together for the good of the greater not the one.

 

This brings a big “yeah right” on from everyone…ok so, do you throw your hands up and stop fighting to make it right? At the same do we revolt? C’mon, think logically already.

 

I took a Critical thinking class once and our instructor was a trial lawyer…this was an interesting class…believe ye me…the fights that almost started in this class because of what someone’s brother or sister or mom or dad went through with a certain situation, WHOA! The emotions ran deep in this class!

 

I got to speak up in the class one day and nicely explained that not a single person in that room was going to make it in the corporate world simply because they were making choices and decisions in their own lives by their emotions rather than doing their homework and finally coming to a real conclusion…one that was driven by information and “Critical thinking”.

 

The response was kinda interesting. Many sat there in kind of disbelief that I spoke for one. For two, what I just said basically threw all of their opinions and rationalizations right out the window. So, some of them wouldn’t talk to me anymore…LOL! Some chose to think before they did say anything to me. My instructor? He loved me! (not literally) He and I had some great conversations over the phone about the subjects after class about how to think critically and take the point of view that had no view…

 

What da heck does that mean Mike?

 

Here’s what it means;

 

Nothing makes sense until you have all the facts, and to make it make sense you have to have all of the facts. If not, you are taking an uncalculated risk that will cost you in the short and long term.

 

Don’t let emotions and traditions and any other emotional based information permeate into your head or heart for that matter to cause you to decide too early. Take the time to research your thoughts, and sort them out. I have a friend that is so deliberate in his thinking, that when you ask him a question, he will literally say..” uuuummmmm…maybeee, you should try this….ok?” What he does is while he says “ummmmm”, he is thinking how would this work out the best for this subject? Then he makes his suggestion according to what he has figured out. His decisions are usually spot on. Others in that company I cannot vouch the same.

 

Point: Take the time to do your homework, find out, and if you run out of time, see if you can delay the answer. If not, go with the best you can come up with, or find others that have more info than you, and utilize them as a resource. Take the time to take the time…sheesh.

 

Don’t rush…here’s another thought, “If you have to rush, You’re late! Take the time to be early, make it easier on yourself.”

 

Next round I will talk more about how to manage projects when they get dumped on you.

Just try something!

It is common sense to take a method and try it. If it fails, admit it frankly and try another. But above all, try something. – Franklin D. Roosevelt

I had to take a moment to reflect on this particular quote from one of the great leaders in our past.

There’s so much information now in regards to how to; start a business, run a business, market a business, Get this going, get that situated, etc,etc,etc…

You know, if you look at what all of this leads up to, it comes down to generally the same thing…You want something better!

So, there’s your start…SO NOW WHAT? A lot of posts I’ve been seeing lately around the different forums have been to the tune of, “What can I do for this amount of money, how can I get a better idea of what to do, do I do this for a business….blah blah blah…you get the picture.

If you sincerely want something better, there are two easy ways to get going…one, Rob a bank. OR, you can begin to take a look at what it is you do well, or like to do, or can do, whatever, and start to see where it can be used or perhaps needed.

This is meant for the budding entrepreneur that is overwhelmed with information on the “how to”s of starting a business. Look simply put, if you like to knit socks, you’re going to have a hard time selling them unless your particular socks have some kind of need or serious appeal. This doesn’t mean don’t knit socks if this is what you enjoy…GO KNIT! But think on what, who, or where will these “knit socks” be most useful. In Winter? In summer? In the mountains? As filler for snow shoes that just don’t quite fit right? (simply because there’s that annoying little extra space in there that allows your feet to slide enough that you could lose your balance? WHATEVER!

Just be sure of what your little specialty will fulfill before you go off half cocked in thinking you’ve got the next best thing since sliced sausage…(that was on purpose)and then get totally downed because you get laughed out the door of some bank that can’t see the true potential of your great knitting!

This is more of a rant than anything else, but I get annoyed when I start seeing what I like to call “the clueess” start pokin around lookin or SOMETHING to do, and then going back later and telling everyone, “oh that entrepreneur stuff ain’t for mee…I just couldn’t get anyone to buy my stuff..” Sheesh! Be real people.

I have the pleasure of meeting someone that is a total “NO WHINER ZONE” Advocate like myself. If you can’t be positive, hit the road!

His name is Matt La Clear, and I am betting I am going to learn a few great things from this Marketing Guru.

For those truly looking to make something happen in a business, take heed and go find out what is needed in your area, then go fill the need. Once you’ve gotten that far, then go find the specialists that can help you deal with the daily business issues that arise out of being a business owner.

OK nuff said, as the King of Copy would say, “now go sell something.” – Craig Garber